If you have any questions regarding the Leapfrog Hospital Survey, the Leapfrog ASC Survey, the Hospital Safety Grade, or need general assistance, Leapfrog offers an electronic Help Desk. The Help Desk is staffed from 9:00 a.m. to 5:00 p.m. ET on all regular business days.
To attach a file (e.g. Security Code Request Form) to your request, click on Add file in the Attachments field below the Question field:
Leapfrog Help Desk Schedule
The Help Desk is not staffed on federal holidays. Help Desk tickets are responded to within 1-2 business days. Hospitals should plan ahead to ensure they have a security code and are able to access the Survey well in advance of any Survey deadlines.
More information on submitting and managing your Help Desk requests can be found in this article: HelpDeskGuide_HowtoUseZendesk.pdf