If you have any questions regarding the Survey, the CPOE Evaluation Tool, or need general assistance, Leapfrog offers an electronic Help Desk. The Help Desk is staffed from 9:00 a.m. to 5:00 p.m. ET on all regular business days. The Help Desk is not staffed on federal holidays. Help Desk tickets are responded to within 24-48 hours. Hospitals should plan ahead to ensure they have a security code and are able to access the Survey well in advance of any Survey deadlines. More information on submitting and managing your Help Desk requests can be found in the Help Desk Guide below.